Simple credit-based pricing. Scale as you grow.
Pick the plan that matches your ticket volume. One typical L1 costs $6,667/month, Neo starts at $1,300 and pays for itself in the first week.
- Monthly credits10,000
- Tickets automatedEstimated, actual varies by ticket complexity.~3,000
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.257 hrs
- Reactive agentsRespond to tickets, emails, and events as they happen.
- Proactive agentsRun on a schedule to drive revenue (QBR prep, upsell prompts, license audits etc.)
- Enterprise PSA (ServiceNow)ConnectWise, Autotask, and HaloPSA included on all plans. ServiceNow on Custom only.
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits20,000
- Tickets automatedEstimated, actual varies by ticket complexity.~6,000
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.513 hrs
- Reactive agentsRespond to tickets, emails, and events as they happen.
- Proactive agentsRun on a schedule to drive revenue (QBR prep, upsell prompts, license audits etc.)
- Enterprise PSA (ServiceNow)ConnectWise, Autotask, and HaloPSA included on all plans. ServiceNow on Custom only.
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits20,000+
- Tickets automatedEstimated, actual varies by ticket complexity.Unlimited
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.Unlimited
- Reactive agentsRespond to tickets, emails, and events as they happen.
- Proactive agentsRun on a schedule to drive revenue (QBR prep, upsell prompts, license audits etc.)
- Enterprise PSA (ServiceNow)ConnectWise, Autotask, and HaloPSA included on all plans. ServiceNow on Custom only.
- Neo Phone Agentinbound call handling+$300 / mo
All plans include ConnectWise, Autotask, HaloPSA, and every RMM and documentation integration. ServiceNow is included with the Custom plan. No setup fee. Cancel anytime.
MSPs are already saving thousands a month.
Specific savings you can take to your leadership team.
“It pretty much eliminated having to have a full time receptionist doing triage. The first time you show it to people, it's amazing.”Read case study →
“It saves us tens of hours per week. Neo does user creation in 2 minutes vs 10–15 minutes manually. It helps us eliminate errors because it does the same thing every time.”Read case study →
“Our response times and ticket throughput is definitely improving because of Neo. It saved 60 to 70% of the number of invoices we get otherwise.”Read case study →
Pricing, explained.
How does credit-based pricing work?+
Each plan comes with a monthly credit limit. Credits are consumed as Neo works, triage, dispatch, resolutions, onboardings. Ticket counts are an estimation based on average credit usage across our customer base.
Is there a setup fee?+
No setup fee. We onboard you in hours, not weeks. You're typically live in two hours.
Can I cancel anytime?+
Yes. Starter and Growth are billed monthly and can be cancelled anytime. Custom is an annual commitment.
What happens if I go over my credits?+
We'll reach out with an upgrade path before you hit the cap, no surprise charges, ever.
Do you offer a free trial?+
Yes, 14 days, no credit card. You'll get a personalized Insights Report on day two with your top automation opportunities by hours burned.
Give your techs their best hours back.
14-day free trial. No credit card. Live in two hours.