AI-based workflow automation for MSPs
Reduce workloads, improve customer experience and upskill your team with intelligent AI-enabled workflows, made specifically for MSPs
Trusted by leading MSPs
Join our growing customer base in adopting AI to improve ticket resolution.
Why Choose Neo Agent?
“Neo” uses AI to solve & automate IT support problems & processes for MSPs, saving time & money.
5 minutes
Time saved handling every ticket
$240/day
Cost saved everyday*
5.3x
Return On Investment (ROI)**
- *based on the average cost of $1.60 per minute of handling a ticket
- **based on the price of Neo’s Pro plan of $1,000/month
Skip the learning curve with our templates
Get value on day one with our easy to use our AI-based workflow templates that are popular with other MSPs
Automatically triage incoming tickets
When a new ticket comes in, Neo instantly analyzes its content and automatically assigns the appropriate Type, Subtype, Item, Priority, and Urgency. This intelligent categorization eliminates the need for manual sorting and data entry, allowing your technicians to focus on what they do best – resolving issues.
Identify repeated issues
By analyzing ticket content, resolution steps, and frequency, Neo can flag repeated issues that may indicate larger underlying problems or opportunities for process improvement. This intelligent issue tracking allows MSPs to proactively address systemic issues, develop targeted solutions, and ultimately reduce ticket volume.
Fix billing issues
Tired of reviewing time entries to ensure your clients aren’t overbilled? Let Neo find and fix inaccurate time entries so you never have to worry about billing discrepancies.
Generate resolution suggestions
For every new ticket, let Neo leverage all of your historical data as well as documentation from platforms like ITGlue, to generate a detailed resolution suggestion that a tech should follow.
What other MSPs say
Hear from our partners about what they think about Neo
“We save 15-20 hours per week. Otherwise there was someone manually checking every ticket, trying to read through and keep track of what happened, and then making decisions.”
Russell Burgess
Service Desk Manager
Hristiana Kapatos
Service Integrator
“Our Triage SLA is the closest I’ve ever seen it, at 95% accuracy, which is unheard of.”
Stop doing manual tasks in your PSA today
Integrated with popular ITSM tools so you don’t have to change the tools you use.
Featured Customer Spotlight
Don’t just take our word it! See what other leading MSPs are saying.
2024 AI Update | Lessons Learned from Our AI Journey
PTG's experience with Neo
Established in 2003, The ProActive Technology Group (PTG) specializes in providing information technology services for businesses ranging from ten to five hundred employees. Learn more about PTG here.
In this video, our CEO, Nikhil Sehgal sits down with Russell Burgess, the technical services manager at PTG to understand the impact that Neo has had on PTG’s business.
For more customer spotlight videos, please subscribe to our YouTube channel!
Cyberstreams' experience with Neo
Starting in 1999, Cyberstreams is a leading managed service provider in the Greater Seattle Area. It is 100% committed to making sure business owners have the most reliable and professional IT service. Learn more about Cyberstreams here.
In this video, our CEO, Nikhil Sehgal sits down with Cyberstreams’ CEO, David Henderson to understand the impact that Neo has had on Cyberstreams’ business.
For more customer spotlight videos, please subscribe to our YouTube channel!
Our Latest Blogs
Find out more about our thoughts, ideas & future directions for how we think MSPs will work alongside AI in this new paradigm.
7 Powerful Ways AI Ticket Triage is Revolutionizing MSP Workflows
An Automation Engineer’s Changing Role: 7 Astonishing Ways Neo Agent is Revolutionizing this Role for MSPs
