Your next service desk hire is Neo.
Neo is an AI technician for MSPs. Reads the ticket, checks similar ones, your playbooks, and your docs, makes the call, runs the fix, and closes the loop. Alongside your team, inside your PSA. Live in two hours.
Your techs are buried in repeat work.
The same password resets, the same onboarding checklists, the same alerts, eating the hours your team should be spending on real engineering.
70% of tickets are the same 15 things.
Great techs spend their best hours on password resets, onboarding users, MFA fixes, fixing alerts etc. The interesting work waits in the queue.
You had to hire engineers just to run it.
Rule-based RPA works until something changes, then it fails silently. Most MSPs end up hiring a full-time automation engineer just to keep the workflows alive.
You tried the others. Nothing stuck.
Techs double-checked every response. Customers smelled the bot. After four months, nobody had saved an hour.
Neo does the work your techs shouldn't have to.
Take one ticket: "New hire starts Monday, need them fully set up." Here's what the queue looks like today, and what it looks like with Neo on the team.
Two ways Neo works. Both hands-off.
Neo runs your MSP in two modes: reactive when something happens, and proactive on your cadence.
When something happens, Neo acts.
A ticket lands. An alert fires. A customer replies. Neo picks it up in seconds, reads the full context, and handles it: triage and dispatch, L1 resolution, security alert response, user onboarding, RMM remediation. Escalates to a human only when it should.
Always on. Always watching. Zero queue time.
On your cadence, Neo gets ahead of the work.
Every morning, every Friday, the 1st of every month. Neo audits M365 compliance, generates client QBR reports, sweeps for stale tickets and SLA risks, reviews closed tickets for quality and billable time, flags inactive licenses. Work you always meant to do, now done before anyone asks.
Proactive service, without the proactive headcount.
Your techs stay in control.
Neo proposes, your tech approves. Or set it to run autonomously for low-risk work. Every action is logged, reversible, and shown in plain English. No black box.
None, Read, or Write, per tool.
Give Neo write access to Pax8 and read-only on IT Glue. Or no access at all. The Generic API tool scopes down to the endpoint. Change it anytime, nothing breaks.
You don't know what to automate? Let Neo tell you.
Every MSP asks us the same thing, they don't know where to start. Plug Neo into your PSA. We ingest your past tickets, rank your top automation opportunities by hours burned, and map each one to a pre-built template. No scoping, no engineer, no guesswork.
Top automation opportunities
A new kind of automation. Not a bigger rulebook.
Three eras of MSP automation. Neo is the first that handles judgment like a tech does, not just rules.
Scripts
PowerShell and batch. Powerful, opaque, broke silently. One person in the office understood them, and they left three years ago.
FragileRPA & workflow tools
Legacy RPA and workflow tools. More accessible than scripts, but still rule-based, and most MSPs ended up hiring a full-time automation engineer just to build and maintain the workflows. Every edge case, a new rule. Every vendor update, another thing to patch.
RigidNeo
Reads the ticket. Checks similar ones, your playbooks, and your docs. Decides the action. Handles the exception. Works alongside your techs, no automation engineer required. They stay in control, Neo handles the repetition.
IntelligentYour whole stack. Native.
Live integrations across PSA, RMM, documentation, and the tools your techs already use. Don't see yours? New integrations ship in days.
PSA
- ConnectWise PSA
- Autotask
- Halo PSA
RMM
- N-central
- N-sight
- Datto RMM
- NinjaOne
- ConnectWise Asio
- ConnectWise Automate
Documentation
- IT Glue
- Hudu
Communication
- Slack
- Microsoft Teams
Scheduling
- TimeZest
Customer Success
- ScalePad
Cloud & Distribution
- Pax8
- D&H
- Sherweb
- Ingram Micro
Anything else
- Generic API tool
- Any REST endpoint
- OAuth / Key / Basic
- None / Read / Write scopes
- New integration in days
Real MSPs. Real numbers.
Specific savings you can take to your leadership team.
"Neo eliminated manual triage and gave us hundreds of hours back every month."
Mike Shinn · CEO, Digacore
"We're a 10-person shop. Neo gave us the coverage of a much bigger MSP, without the payroll."
Mark Luna · Owner, Excellent Networks
"Our dispatcher became our Neo champion. She builds the workflows now."
Logan Rainey · Ops, CIO SolutionsSimple pricing. Obvious ROI.
A flat monthly price that pays for itself in hours returned to your team.
14 days. No credit card.
Try for free.
Connect your PSA on day one. Neo ingests your ticket history overnight. On day two, you get a personalized report ranking your top automation opportunities by hours saved.
You probably have one of these.
We already use a legacy RPA tool.+
What if the AI does something wrong?+
How long does setup take?+
Do you work with my stack?+
Is our clients' data safe?+
Give your techs their best hours back.
14-day free trial. No credit card. Live in two hours, alongside your team.