Neo Agent LogoNeo Agent

The all-in-one AI automation platform for MSPs

From ticket deflection to automated triage, Neo Agent powers your MSP workflows - no engineers, no scripts, just results.

Neo Agent is the AI tool for managed service providers that simplifies triage, ticket handling, and routine tasks through natural language-powered automation. Say goodbye to clunky RPA tools and hello to AI that learns, adapts, and delivers 24/7.

Frustrated with automation that needs engineers?

Neo Agent delivers real AI automation for MSPs, allowing you to

Deflect support tickets automatically

Reduce ticket volume through intelligent automated responses

Triage incoming requests using AI

Automatically categorize and prioritize tickets with precision

Automate user onboarding, dispatching, and recurring tasks

Streamline routine processes without manual intervention

Integrate with your existing PSA, RMM, and ITSM stack

Connect seamlessly with your current tools and workflows

No scripts. No coding. Just workflows that can be adjusted in plain English.

Set up workflows in under 60 seconds

Neo Agent is a new kind of AI automation platform for MSPs - designed to simplify ticket management, triage, and deflection without the need for coding.

Start with one of our prebuilt templates or create your own in plain English. Whether you're setting up AI-powered ticket deflection, automating ticket triage, or handling complex workflows, Neo Agent adapts to your needs in just a few clicks.

  • Automate ticket triage for MSPs
  • Deflect repetitive support requests automatically
  • Manage and prioritise tickets with intelligent AI
  • Build and adjust workflows using natural language

Trusted by leading MSPs globally

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Real ROI from MSPs like yours

See the measurable impact Neo Agent has delivered for MSPs like yours

87%

User Creation Time Reduction

Cut onboarding tickets from 15 minutes to 2 minutes

$40k+

Annual Savings

MSPs eliminated dedicated triage positions

70%

Invoice Error Reduction

Automated billing and agreement processes

150+

Hours Saved Monthly

Through automated workflows and processes

24/7

Triage Coverage

Never miss tickets again

Case Studies

See the full stories behind these results

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Incoming Ticket

Disk Space Alert: 90% Full

Sarah's computer is running out of storage space and needs an upgrade.

Neo's Custom Instructions

When disk space > 85% full, send a nice message offering an SSD upgrade for $389

AI that generates revenue for MSPs

You can use Neo to automatically identify revenue opportunities from support tickets and generate messages to send to your clients. This type of workflow can be configured using our Build Message action.

No, you don't need automation engineers

Neo Agent transforms how MSPs handle automation, removing the need for automation engineers and complex RPA tools.

The Old Way

  • Hire specialized automation engineers
  • Purchase expensive RPA tools
  • Spend months building workflows
  • Maintain complex automation scripts
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The Transition

Replace your automation stack with an intelligent agent that understands your business context and adapts to your needs.

The New Way

  • No automation engineers needed
  • Simple workflow creation
  • Spend less time building workflows
  • Adjust workflow logic easily using natural language

Neo is the first agentic AI for MSPs

Neo reasons, plans, and executes tasks, adapting to new situations and solving problems without constant human guidance or explicitly defined workflow rules.

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These are just a few examples of how Neo reasons across specific use-cases

Powerful AI automation features for modern MSPs

Streamline your operations with AI-powered automation tools designed specifically for managed service providers.

Set up workflows in minutes

Create powerful AI-driven automations quickly with an intuitive, no-code builder. No engineers or complex scripting required - just simple setup using natural language.

Adjust workflows with plain English

Easily modify workflows by telling Neo Agent what to do. Our natural language AI adapts your automation logic on the fly - no coding or technical skills needed.

Handle complex MSP scenarios with AI

Automate even the most nuanced MSP tasks, like network mapping, ticket prioritisation, or multilingual support ticket processing - with AI that understands your business.

Seamless AI integration with your MSP stack

Neo Agent connects with the typical MSP tech stack to provide a unified workflow automation experience

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Ready to transform your MSP?

Join the growing number of managed service providers using Neo Agent to automate, deflect, and scale - powered by AI.