Identify Repeated Issues
This action enables Neo to generate a weekly report that identifies repeated issues based on past ticket data. Neo analyzes ticket trends over the week, providing managers with a clear overview of the most common ticket types. This helps teams understand recurring problems and optimize their approach to issue resolution.
How it Works?
Neo scans ticket history over a selected time frame, typically the past week, to identify repeating issues.
It categorizes common problems, showing frequency, affected services, and technician involvement.
Neo generates a comprehensive report, offering managers insights into ticket trends and areas needing attention.
Benefits
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Enhanced Issue TrackingProvides visibility into recurring issues, helping managers focus on the most common problems.
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Data-Driven DecisionsEmpowers teams to optimize processes and resource allocation based on actual ticket trends.
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Proactive ManagementHelps prevent repeated issues from persisting, improving customer satisfaction and team efficiency.
FAQs
Neo analyzes ticket content, comparing keywords, categories, and resolution notes. It groups similar tickets to identify recurring problems over a defined period.
Yes, you can adjust the criteria for ticket-level report of company-level report which defines the granularity of the information provided in the report.
Neo generates the report in a user-friendly format that is sent as a Microsoft Teams message. Managers can review the report weekly to understand ticket trends.
